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Citibank collects complaints
11 December 2008 |
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| Citigroup seems to stand out from the pack when it comes to complaints from customers received by the Banking and Financial Services Ombudsman. There were 325 cases relating to Citi dealt with by the BFSO in the financial year to June 2008, with only the big four banks receiving more complaints. Citigroup resolved 95.4 per cent of cases early in a median time of 60 days.Commonwealth Bank had the most complaints with 843. Of those, 91.8 per cent were resolved early with a median resolution time of 42 days. NAB came second with 690 complaints, of which it resolved 94.1 per cent early, with a median resolution time of 40 days, Ninety-three per cent of ANZ's 615 complaints were resolved early for a median time of 47 days. Westpac recorded a 94.2 per cent early clearance rate on its 496 complaints for a median resolution time of 51 days. St George seemed not to cope quite so well with resolving complaints. It had 248 complaints of which it resolved 89.5 per cent early with a median early resolution time of 57 days.PayPal's 71 disputes up to June 30 will not include any complaints that may have come in from buyers caught up in the eBusiness Supplies collapse. eBay's unpopular 'PayPal only' project would also fall outside the jurisdiction of the BFSO. PayPal had an early clearance rate of 93 per cent but must have a handful of long-running disputes dragging its median resolution time frame out to 68 days.Other member institutions with more than 100 complaints include American Express at 145 with an early resolution rate of 98.6 per cent, BankWest with 151 (95.4 per cent resolution rate, median time of 61 days), GE Money with 189 complaints (94.2 per cent, 71 days), HSBC with 132 complaints (90.9 per cent and 55 days) and Suncorp with 122 complaints (91.8 per cent and 71 days). |
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| Source : The Sheet |
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| 31 December 2008 | - Strange legal action will be fought says ANZ |
| | - Rates to plunge to two per cent |
| | - Legal actions mounting up for ANZ |
| | - Dodgy cash back deals anger consumers |
| | - Card contracts can't be understood |
| | - Airfares down  Take a break says government |
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| 30 December 2008 | - Mortgage stress for sub-prime lender's customers |
| | - Banks pushing card debt |
| | - Westpac/BT investment fund frozen |
| | - Big trouble ahead for property trusts |
| | - ANZ signing up car dealers |
| | - ANZ Bank fined by US government |
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| 29 December 2008 | - Wizard borrowers to get lower interest rates |
| | - NAB to speed up transfers |
| | - Baby bonus test creates confusion |
| | - Aussies become bargain hunters |
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| 24 December 2008 | - Up market retail boom |
| | - St George customers get 'worldÂs best' service |
| | - Bendigo mums and dads invest more |
| | - Bank fee take goes up |
| | - ANZ cuts back on services for wealthy customers |
| | - Reward for information on ATM bandits |
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| 23 December 2008 | - Sydney property investors getting eight per cent |
| | - Rate cuts come too late for the repossessed |
| | - Money moving back to markets |
| | - Confidence in super evaporates |
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| 22 December 2008 | - Banks tighten up on lending |
| | - Banks support greenhouse plan |
| | - ANZ chases car loan partners |
| | - Rent goes up, property prices go down |
| | - Banks not passing on rate cuts to farmers |
| | - Bad personal loans dog CommBank |
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| 19 December 2008 | - Pay off credit card debts first |
| | - More ATMs for BankWest and Commonwealth customers |
| | - Confidence in Commonwealth Bank crashes |
| | - Charity gift cards growing in popularity |
| | - Card debt down but markets still destroying wealth |
| | - Aussie ponzi scheme eats $100 million |
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| 11 December 2008 | - Guarantee fails to bring bank costs down |
| | - Bank customers go online to complain |
| | - Aussies reject shares for bank deposits |
| | - ATMs to display fees up front |
| | - Adelaide lures investors |
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| 10 December 2008 | - Rams faces action over 'unreasonable' exit fees |
| | - No action on excessive exec salaries |
| | - Next big rate cut due in February |
| | - Keep repayments high to bring interest costs down |
| | - Cash advances go up |
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| 09 December 2008 | - Mortgage market contracts, mortgage stress grows |
| | - Challenger comes back to the mortgage market |
| | - Banks back in business thanks to guarantee |
| | - Banks axe more staff |
| | - Aussies reject saving to spend up big |
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| 08 December 2008 | - Cards and mortgages soak up bonus payments |
| | - Big banks 'unconcerned' about mortgage defaults |
| | - Rate cuts not flowing through to home sales |
| | - Members Equity Credit Unions to take on banks |
| | - ANZ sacks 800 managers |
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| 05 December 2008 | - Sydney property slump continues |
| | - OneLend takes over City Pacific mortgage network |
| | - Members Equity passes on full rate cut |
| | - Commbank chief takes over as banker's chair |
| | - ANZ warns shareholders on share sales |
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| 04 December 2008 | - Rate rises blamed for poor economy |
| | - Profits down in finance sector |
| | - Members Equity profit down, exec pay up |
| | - Forty thousand caught by fixed rate mortgages |
| | - Card rates starting to come down |
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| 03 December 2008 | - RBA cuts again, more cuts to come |
| | - Homeowners $565/month better off |
| | - CBA, NAB pass on full rate cut |
| | - Banks hold onto big margins |
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| 02 December 2008 | - St George customers get 2,700 ATMs |
| | - No application needed for Visa gift card |
| | - Five per cent mortgage rates coming soon |
| | - Exec bonuses to be scrutinised |
| | - Banks issue card fraud warning for xmas shoppers |
| | - RBA cuts cash rate by 1 percent. |
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| 01 December 2008 | - Sydney buyers slugged by stamp duty |
| | - Melbourne auction sales slump |
| | - Investors rush to bank deposits |
| | - Debt cards recommended for young people |
| | - Big rate cuts due this week |
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