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Commonwealth driven by sales, not service
10 September 2009 |
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| The problems of investors caught up in the collapse of Storm Financial in Townsville were compounded by a sales culture throughout the Commonwealth Bank says the Finance Sector Union.The FSU told the parliamentary inquiry looking into the Storm collapse that the bank did not lend responsibly to Storm investors and that the failures of the bank were not confined to one branch ion Townsville."The behaviours of Storm and CBA employees were driven by a culture that encourages sales ahead of good customer service, which has become widespread in the financial services industry," the union said."The use of upfront commissions, trailing commissions, soft-dollar incentives, volume bonuses, rewards for achieving sales targets and fees based on a percentage of funds under advice are all symptomatic of the culture that allowed and encouraged unsuitable and unsustainable products to be marketed en masse.” |
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| Source : Investor Daily |
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| 30 September 2009 | - Variable rate mortgages going up |
| | - NSW and Victorian credit unions to merge |
| | - Mortgage brokers run off their feet |
| | - ING says please use Eftpos cash out |
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| 29 September 2009 | - Rates could rise next week |
| | - Commonwealth jacks up fixed rates |
| | - Rates are dangerously low says RBA |
| | - ING DIRECT pays customers to bank |
| | - Banks developing mobile banking |
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| 28 September 2009 | - Auction frenzy as grants phase out |
| | - Record number of Sydney auctions |
| | - 77,000 new customers for Suncorp |
| | - ANZ grabs all of ING |
| | - Bank bosses lose their bonuses |
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| 25 September 2009 | - Penalty fee cuts pressure mortgage rates |
| | - First home buyers borrow more than ever |
| | - Last weekend for boosted first home grants |
| | - Deposit guarantee may end early |
| | - Loan rules get tougher for self employed borrowers |
| | - Regional NSW tops home loan arrears list |
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| 24 September 2009 | - Real estate bargains available now |
| | - Flexi loan looks flexible |
| | - NAB adds bonus interest to iSaver |
| | - ANZ offers free share trading |
| | - We need financial advice |
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| 23 September 2009 | - Aussies still hoarding cash at home |
| | - Queensland banks are open for business |
| | - NAB still least popular business bank |
| | - BoQ the most popular bank for business |
| | - Beware bank advice |
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| 22 September 2009 | - Fixed rates back in fashion |
| | - Banks push fixed rates up |
| | - First home buyers have plenty to learn |
| | - Paying with a wave |
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| 21 September 2009 | - ANZ changes penalty fees |
| | - ANZ to charge up to ten fees in a row |
| | - Auctions delivering for vendors |
| | - Virgin/Citibank take on the big four |
| | - CBA asks ATM customers to return extra cash |
| | - B&E Devonport branch wins award |
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| 18 September 2009 | - Aussies paying off the credit card |
| | - Aussies still love debt |
| | - No more bank mergers |
| | - Credit Unions increase deposits and lending |
| | - Standout suburbs identified for buyers |
| | - Heritage offers investors 10% for 5 years |
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| 17 September 2009 | - Buyers told to beware auction emotions |
| | - CUA to expand customer services |
| | - Investors back as house prices climb |
| | - Banks adopt caring attitude to hardship cases |
| | - ANZ Portfolio – 1 loan for everything |
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| 16 September 2009 | - Commonwealth Bank rejigs its’ credit cards |
| | - Reserve says wait and see on rate rises |
| | - Deposits flowing into credit unions |
| | - Banks give business instant cash flow tools |
| | - Netbank outages drive exec pay down |
| | - Pensioners get $70 pay rise |
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| 15 September 2009 | - Government driving up interest rates |
| | - Interest rates will rise says Swan |
| | - Low fee card popular with Commbank customers |
| | - Financial ombudsman under pressure |
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| 14 September 2009 | - Credit Unions writing more mortgages |
| | - Outstanding auction results continue in Melbourne |
| | - Parents risk their home for kids mortgage |
| | - Broker sells mortgages on facebook |
| | - Citibank card offers rewards and low interest |
| | - More consumers funnelled into debt agreements |
| | - CBA likely to repay borrower’s losses |
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| 11 September 2009 | - Unlimited transactions plus a Visa Debit Card |
| | - Bankwest launches Capped Rate Home Loan |
| | - Property sales volumes jump across Australia |
| | - Brokers delay mortgage applications |
| | - Commonwealth Bank accounts go real time |
| | - CBA gives prizes to teens |
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| 10 September 2009 | - Rates will rise says government |
| | - Affordable property still available in cities |
| | - Commonwealth rakes in the fees |
| | - Unemployment Steady at 5.8pc |
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| 09 September 2009 | - Live ASX Share Prices Share Trading Game |
| | - Competition returning to mortgage market |
| | - Great home loan deals emerging |
| | - NAB eBanking account good online |
| | - ANZ is greenest bank in the world |
| | - 1500 mortgage brokers fail the test |
| | - Offset the holiday savings |
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| 08 September 2009 | - Borrowers can’t afford rate rises |
| | - Heritage raises variable mortgage rates |
| | - NAB abolishes overdrawn account penalties early |
| | - Credit card debt is our biggest worry |
| | - NAB shafts mum and dad investors |
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| 07 September 2009 | - ANZ reviews penalty fees |
| | - NAB and rediATMs now one network |
| | - Rates will rise before Christmas |
| | - Refinancing getting more popular |
| | - Sydney auction results improving |
| | - Investors prefer bank deposits over share casino |
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| 04 September 2009 | - Bankwest offering 7.1% term deposit |
| | - Big 4 banks are safe |
| | - ANZ, NAB lag behind in mortgage market |
| | - Commonwealth dominates new mortgages |
| | - Commonwealth had secret deal with Storm |
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| 03 September 2009 | - A Platinum MasterCard - with no annual fee |
| | - St George expands in Victoria |
| | - Banks told – check up on your customers |
| | - Australia to lead world in rate rises |
| | - ANZ faces more margin lending trouble |
| | - Bank investors in line for big pay out |
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| 02 September 2009 | - Rates unchanged – for now |
| | - Depositors head for ANZ and Westpac |
| | - NAB is the least popular bank |
| | - Business not satisfied by their bank |
| | - ANZ and E*trade link up online |
| | - Women in focus at Commbank |
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| 01 September 2009 | - RBA keeps rates on hold once again |
| | - 5 per cent shopper savings at Woolies |
| | - ING Direct tops customer satisfaction ratings |
| | - ANZ’s account fees under scrutiny |
| | - Suncorp expands mobile banking |
| | - Banks do the MAMBO tango |
| | - Commbank mobile bank gets 100,000 customers |
| | - Debt agreements unaffordable |
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