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NAB is least popular bank
25 November 2008 |
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| National Australia Bank is now the least popular of the major banks with both retail and business customers. According to the latest TNS Business Banking Monitor, released yesterday, NAB has a customer satisfaction rating of 76.4 per cent, which puts it behind Commonwealth on 78.4 per cent, Westpac on 80.8 per cent and ANZ on 82.8 per cent. According to the latest Roy Morgan Research consumer banking customer satisfaction survey, also released yesterday, NAB trails its peers with a rating of 66.9 per cent. Commonwealth has a customer satisfaction 68.9 per cent, Westpac 71.3 per cent and ANZ 74.9 per cent. The latest surveys show that the growth in overall customer satisfaction levels of the past few years has come to an end. In the Roy Morgan survey the big four have suffered an average decline of 0.1 per cent in their ratings over the past year, with Commonwealth the only bank to have an increase (up 0.8 per cent). Among the regionals the decline has been more marked. St George is down 3.3 per cent over the past year and Bendigo is down 6.8 per cent. |
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| Source : The Sheet |
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| 28 November 2008 | - Women don't talk money |
| | - Only Rabo not offering guarantee |
| | - Card rates not coming down |
| | - Banks to issue debt bonds |
| | - ANZ, St George most popular banks |
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| 27 November 2008 | - Mortgage company closes doors |
| | - Big depositors get to opt out of guarantee |
| | - ANZ and Macquarie have the most bad debts |
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| 26 November 2008 | - Soft landing for house prices |
| | - Netbank customers can get cash |
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| 25 November 2008 | - Suncorp pummelled by storms and markets |
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| 24 November 2008 | - Mortgages dry up for Liberty |
| | - Deposit guarantee favours big banks |
| | - Adelaide launches guarantee account |
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| 21 November 2008 | - Westpac running ‘stand-alone’ St George |
| | - Sharia loans hard to find |
| | - Credit Unions offering best interest rates |
| | - Banks complain about credit union rates |
| | - Aboriginal home ownership scheme launched |
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| 20 November 2008 | - Traders betting on 1% rate cut |
| | - Visa card for solar hot water |
| | - Traders betting on 1% rate cut |
| | - Lenders bid for loan business |
| | - Credit unions object to guarantee fees |
| | - Credit card rates going up |
| | - Banks to launch Guarantee accounts |
| | - Credit unions object to guarantee fees |
| | - Banks to launch Guarantee accounts |
| | - Visa card for solar hot water |
| | - Lenders bid for loan business |
| | - Traders betting on 1% rate cut |
| | - Credit card rates going up |
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| 19 November 2008 | - Banks to shed 10,000 staff |
| | - ING launches PowerSuper loans |
| | - Commonwealth ends no deposit home loans |
| | - RBA puts rates policy into full reverse |
| | - Credit card rates remain too high |
| | - Bank chiefs get pay rises as staff cuts loom |
| | - Foreign banks retreat from Aussie businesses |
| | - Lower spending means more rate cuts |
| | - House prices crash in October |
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| 18 November 2008 | - Foreign banks retreat from Aussie businesses |
| | - Credit card rates remain too high |
| | - House prices crash in October |
| | - Bank chiefs get pay rises as staff cuts loom |
| | - More big rate cuts on the way |
| | - ANZ toughens mortgage lending rules |
| | - Westpac and Nab advising wealthy customers to deposits under different accounts |
| | - Tax office looks carefully at kid’s accounts |
| | - Lay-by making comeback |
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| 17 November 2008 | - ANZ Cuts Credit Card Interest Rates |
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| 11 November 2008 | - Credit Unions take on the banks |
| | - Weak city auction results continue |
| | - Easy savings on home loans |
| | - More flights for credit card holders |
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| 10 November 2008 | - First signs of recovery in property market |
| | - Members Equity Bank passes on full rate cut |
| | - Banks get debtors’ super |
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| 06 November 2008 | - Commbank keeps $50 per month from home buyers |
| | - Rates headed down to 3 per cent next year |
| | - RBA worried about recession |
| | - Card rates slow to come down |
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| 04 November 2008 | - RBA Cuts Cah Rate By 75bps |
| | - RBA may cut by 0.75 per cent |
| | - Non-banks struggle to survive |
| | - UBank trims term deposit rates |
| | - Buyers market at top end of town |
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